Returns Policy

If you are not satisfied with your online order of any full priced item you may return that item for an exchange or refund within 14 calendar days from the date of invoice. Your delivery costs are not refundable unless the goods are faulty or we have made a shipping error. Reduced price Sale Items cannot be returned for exchange or refund.

Before you return an item you must contact Fetts by telephone (02) 94892066 to receive a Return Authorisation (RA) number. The RA must be clearly displayed on the outside of your return package as well as the sender’s postal address. Goods returned to Fetts without the RA number displayed will not be accepted by Fetts and therefore returned to you at your expense.

A copy of your purchase invoice must accompany your return. Goods must be in their original unused condition with all tickets, labels and swing tags attached. We reserve the right to refuse to accept the return of items that are not in their original condition.

You are responsible for the return postal charges. Please ensure sufficient postage to cover the return costs. Fetts will not accept returns where postage is not paid or insufficient. Fetts will not be held liable for any goods that are damaged, lost or stolen while being returned to us.
Our address for returns is:

Fetts
20 Railway Ave,
Wahroonga
NSW 2076